Terms of Service

Luggage Drop 24 storage service

§ 1. General provisions

1. These Terms of Service (the "Terms") set out the rules for providing the luggage storage service under the Luggage Drop 24 brand in Gdańsk and for using the website luggagedrop24.pl.
2. The service provider and owner of the website is:

   Apartmore Sp. z o.o.

   ul. Jaglana 6c/5, 80-749 Gdańsk, Poland

   Polish Tax ID (NIP): 5833510035 · REGON: 528730497 · Court Register (KRS): 0001099654

   Registered with the District Court Gdańsk-Północ in Gdańsk, 7th Commercial Division of the National Court Register

   Share capital: PLN 5,000 (fully paid)

   E-mail: contact@luggagedrop24.pl · Phone: +48 603 570 008

3. The storage location is at ul. Toruńska 11/U1, 80-747 Gdańsk (Granary Island / Wyspa Spichrzów). The customer office (where luggage is dropped off and the paperwork is handled) is across the street, at ul. Toruńska 15/U4, Gdańsk (Apartmore).
4. Opening hours: daily from 10:00 to 18:00 (CET), except in unforeseen circumstances, of which we will notify you on the homepage of our website.
5. The Terms are made available free of charge and in a way that allows them to be downloaded, reproduced, and stored, at luggagedrop24.pl/en/terms.html.

§ 2. Definitions

In these Terms, the following terms have the meanings set out below:

• Service Provider — Apartmore Sp. z o.o., as described in § 1(2);
• Customer — a natural person, legal person, or organisational unit using the luggage storage service;
• Consumer — a Customer who is a natural person entering into a legal transaction with the Service Provider that is not directly connected to their business or professional activity (Article 22¹ of the Polish Civil Code);
• Service — the storage of the Customer's personal belongings (luggage) at the location described in § 1(3), on the terms set out in these Terms;
• Luggage — bags, suitcases, backpacks, boxes, or other items handed over for storage;
• Bounce — the reservation platform operated by Bounce Storage Inc., our current partner for online reservations and online payment handling;
• Contract — the storage contract concluded between the Customer and the Service Provider on the terms set out in these Terms.

§ 3. Type and scope of the Service

1. The Service Provider offers a paid luggage storage service during the opening hours listed in § 1(4).
2. The storage contract has a civil-law character and is concluded within the meaning of Articles 835 et seq. of the Polish Civil Code.
3. The Service Provider undertakes to keep the luggage in unimpaired condition and to release it to the Customer during the opening hours of the location, and in any case no later than the closing time on the agreed pick-up day.
4. The minimum storage period is settled in the units set out in the price list available at the office or in the Bounce reservation system (currently — in full days or in accordance with Bounce's pricing policy).

§ 4. Technical requirements for using the website

1. To use the luggagedrop24.pl website, you need a device with internet access, a current version of a supported browser (Chrome, Firefox, Safari, Edge), and JavaScript and cookies enabled to the extent necessary for the site to function.
2. To make an online reservation through Bounce, you additionally need a Bounce account or must provide an e-mail address and payment card details — in accordance with Bounce's terms available at bounce.com/terms-of-service.
3. The Customer must not provide any unlawful content, in particular content that infringes third-party rights or applicable law.

§ 5. Reservation and conclusion of the Contract

1. A Contract may be concluded:
   • online — via the Bounce platform, accessible from luggagedrop24.pl via the "RESERVE" button. An online reservation is a contract concluded at a distance;
   • in person — by visiting the customer office at ul. Toruńska 15/U4 during opening hours. In this case the contract is concluded on the Service Provider's premises.
2. For online reservations, the Contract is concluded when Bounce confirms the reservation and sends the Customer a reservation code to the given e-mail address.
3. For in-person reservations, the Contract is concluded when the Customer hands over the luggage and the office employee accepts it.
4. The Customer making a reservation must provide true data. Providing false data may result in refusal to release luggage to a person who cannot verify the identity of the person who made the reservation.

§ 6. Drop-off and pick-up of luggage

1. Luggage is accepted at the customer office at ul. Toruńska 15/U4 during opening hours.
2. On drop-off, the Customer receives confirmation (a fiscal receipt, a Bounce reservation code, or another identifying document) entitling them to collect the luggage.
3. Luggage is released on presentation of the confirmation referred to above. If the confirmation is lost, the Service Provider may release the luggage after verifying the Customer's identity by other means (e.g. ID card, Bounce reservation linked to a document).
4. If the Customer does not collect the luggage within the agreed time:
   • an additional day-rate fee is charged for each additional day of storage, at the price list in force on the pick-up day;
   • after 14 days from the originally agreed pick-up date, the Service Provider contacts the Customer by e-mail;
   • after 60 days from the originally agreed pick-up date, the Service Provider may treat the luggage as abandoned within the meaning of Article 180 of the Polish Civil Code and dispose of it in accordance with applicable law (including handing it over to relevant authorities or public-benefit organisations).

§ 7. Prices and payment

1. The current price list is available at the customer office and in the Bounce reservation system at the time of reservation.
2. Payment for online reservations is handled by Bounce, which supports payment by credit/debit card (Visa, Mastercard), Apple Pay, and Google Pay. The Service Provider does not process Customers' card data.
3. Payment at the office is available in cash or by card (terminal).
4. On request, the Service Provider will issue a VAT invoice. A request for an invoice, together with the buyer's data, must be submitted no later than the day the Service ends.

§ 8. Items excluded from storage

1. The following items are excluded from storage:
   • flammable, explosive, corrosive, toxic, radioactive, or other hazardous substances;
   • firearms, bladed weapons, ammunition, or other weapon-like items;
   • substances prohibited by law (drugs, narcotics);
   • live animals;
   • illegally marketed goods or goods originating from a crime;
   • easily perishable food without adequate refrigerated packaging;
   • items worth more than PLN 5,000 (in particular cash, jewellery, works of art, luxury watches, electronic equipment worth more than that amount) — unless the Customer explicitly declares the contents to the office employee before drop-off and both parties agree on individual storage terms.
2. The Customer bears sole responsibility for placing items listed in paragraph 1 in the luggage. The Service Provider is not required to inspect luggage contents; in case of justified doubt (e.g. smell, leakage, broken packaging), the office employee may refuse to accept the luggage or ask for its contents to be shown.

§ 9. Liability of the Service Provider

1. The Service Provider is liable for damage to stored luggage caused by its fault, in accordance with the provisions of the Polish Civil Code on storage contracts (Articles 835–845).
2. Reservations made and paid for via Bounce are covered by insurance arranged by Bounce in accordance with its own terms. The terms of Bounce's insurance, including the amount insured and the claims procedure, are set out in the Bounce terms available at bounce.com/terms-of-service.
3. The Service Provider's liability for luggage accepted without Bounce's involvement is limited to PLN 5,000 per Customer and per event, unless the damage was caused intentionally or through the gross negligence of an office employee.
4. The Service Provider is not liable for damage caused by:
   • hidden defects of the items handed over for storage;
   • natural wear of materials (e.g. cracking of plastic suitcases in low temperatures);
   • force majeure (fire, flood, war, riots, acts of public authority);
   • the Customer's failure to declare items of particular value in accordance with § 8(1)(7).

§ 10. Complaints

1. The Customer has the right to submit a complaint concerning the Service.
2. A complaint may be submitted:
   • in writing, to the registered office of the Service Provider (ul. Jaglana 6c/5, 80-749 Gdańsk, Poland), or
   • by e-mail to contact@luggagedrop24.pl
3. A complaint should contain:
   • the Customer's first name and surname, and contact details,
   • the reservation number (if applicable), and the date the Service was provided,
   • a description of the event and the Customer's request,
   • where possible, supporting evidence (photos, receipt, correspondence).
4. The Service Provider considers a complaint within 14 days of receiving it and informs the Customer of the outcome through the same channel the complaint was submitted. No response within that time is deemed to accept the complaint as submitted (applies to Consumers).
5. For reservations made via Bounce, insurance claims are filed in accordance with the procedure set out in the Bounce terms. The Service Provider will provide the necessary support in such cases.

§ 11. Right of withdrawal (applies to Consumers)

1. A Consumer who has concluded a contract at a distance (online reservation) has the right to withdraw from it without giving any reason within 14 days of concluding the contract (Article 27 of the Polish Act of 30 May 2014 on Consumer Rights).
2. To exercise the right of withdrawal, the Consumer sends the Service Provider a statement of withdrawal — by post to the registered office address, or by e-mail to contact@luggagedrop24.pl. Sending the statement before the deadline is sufficient to meet it.
3. In the event of withdrawal, the Service Provider returns all payments received no later than 14 days after receiving the statement, using the same means of payment as the Consumer used — unless the Consumer expressly agrees to another form of refund.
4. Loss of the right of withdrawal. The right of withdrawal does not apply to a Consumer in the cases set out in Article 38 of the Consumer Rights Act, and in particular:
   • where the Service has been fully performed with the Consumer's express prior consent and the Consumer was informed before performance that, once the Service has been delivered, they will lose the right of withdrawal;
   • where the Consumer requested that performance begin before the end of the 14-day withdrawal period and expressly agreed that, once the Service has been delivered, they will lose the right of withdrawal.
5. If the Consumer withdraws from the contract after performance has already started (the luggage has been accepted), the Consumer is obliged to pay for the services performed up to the moment of withdrawal, in proportion to the scope of services performed (Article 35(1) of the Consumer Rights Act).
6. Template withdrawal statement (the Consumer may, but is not required to, use it):

   STATEMENT OF WITHDRAWAL FROM THE CONTRACT

   Addressee: Apartmore Sp. z o.o., ul. Jaglana 6c/5, 80-749 Gdańsk, Poland, contact@luggagedrop24.pl

   I/We hereby give notice that I/we withdraw from the contract for luggage storage dated ………………, reservation no. ………………

   Consumer's name: ………………
   Consumer's address: ………………
   Date: ………………
   Consumer's signature (only on paper copy): ………………

§ 12. Out-of-court dispute resolution

1. The Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular:
   • applying to the permanent amicable consumer court at the competent Voivodeship Inspectorate of the Trade Inspection;
   • applying to the Voivodeship Inspector of the Trade Inspection to open a mediation procedure;
   • obtaining help from a municipal or district consumer ombudsman or a non-governmental organisation whose statutory tasks include consumer protection (e.g. Federacja Konsumentów, Stowarzyszenie Konsumentów Polskich).
2. The Consumer may also use the EU online dispute resolution (ODR) platform, available at: ec.europa.eu/consumers/odr. The e-mail address of the Service Provider to be used in the ODR platform: contact@luggagedrop24.pl.
3. Using out-of-court methods is voluntary and requires the consent of both parties to the dispute.

§ 13. Personal data

The rules on the processing of personal data by the Service Provider are set out in the Privacy Policy, available at luggagedrop24.pl/en/privacy-policy.html.

§ 14. Changes to the Terms

1. The Service Provider reserves the right to amend these Terms for valid reasons, in particular a change in applicable law, a change in the scope of the Service, a change of payment processor, or a change of technical conditions.
2. The Service Provider will announce changes by publishing them at luggagedrop24.pl/en/terms.html at least 14 days in advance of the effective date.
3. Contracts concluded before the effective date of the changes are governed by the version of the Terms in force at the date of conclusion.

§ 15. Final provisions

1. Matters not covered by these Terms are governed by Polish law, in particular:
   • the Polish Civil Code of 23 April 1964 (Articles 835–845 on the storage contract),
   • the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means,
   • the Polish Act of 30 May 2014 on Consumer Rights,
   • the GDPR and the Polish Personal Data Protection Act of 10 May 2018.
2. If any provision of the Terms is held to be invalid or ineffective, the remaining provisions remain in force. The invalid provision is replaced by one closest to the purpose it was intended to serve.
3. Disputes arising in connection with the performance of contracts based on these Terms are settled by the court with jurisdiction over the Service Provider's registered office. If the Customer is a Consumer, the competent court is the one indicated by generally applicable law.
4. These Terms enter into force on the date shown at the top of the document.